FEQUENTLY ASKED QUESTIONS

 

How do I participate in the Auction?

All interested bidders must successfully register for an account with VIP prior to bidding. You must be 18 years of age and have a valid credit card to verify your account. Bids can be placed through VIP’s online bidding platform. All bidders must successfully compete the auction bidder registration form before being able to bid on an Auction.  You can access the registration form here.

 

Where do I sign up?

Click here to sign up.

 

How many Auction Items are in the Auction?

Each Auction is unique and offers a different number of Auction Items.

 

When can I bid?

Online bids can also be placed once the Auction begins. Each Auction Item begins promptly at the posted start time and ends at the stated time unless bidding continues – in which case, the Auction Item will remain active until there is a minute without any additional bids for the Auction Item.

 

When does bidding close for each Auction Item?

Each Auction Item is accompanied by a countdown clock that denotes the amount of time remaining until bidding closes. If any bid is placed within the final minute of the Auction Period, the Auction Period will automatically be extended by 3 additional minute.  In any event, the Auction Period for any lot shall not be deemed completed until it states “Closed.”

 

In what currency is the Auction run?

Auctions are conducted in USD.

 

Will there be any premiums added to the hammer price?

Yes, a Buyer’s Premium as stated in the VIP’s Auction Buyers Guide will be added to all winning auction bids.
Additionally, sales tax may be charged and collected based on the shipping location of the buyer—see the specific Auction Buyers Guide and Terms & Conditions for additional information.

 

 When will I receive my invoice?

Invoices will generally be sent within 24 hours of the close of the Auction Period for each Auction Item. See the specific Auction Listing and Auction Buyer’s Guide for further details.

 

What methods of payment do you accept?

Payment can be made by PayPal. Note, PayPal supports Visa, Mastercard, American Express, Discover and bank transfer.

 

Are you offering Payment Plans for auction wins?

Many customers have successfully utilized PayPal’s installment payment offerings. Visit PayPal.com for more details on the available offerings and how to apply.

 

Do you ship worldwide?

Yes, we ship to most worldwide locations. Check here for where we ship. If your location does not show up during checkout, it may be a shipping location that we are unable to ship to at this time.

 

Can I combine shipping?

We are happy to combine all auction wins into one shipment when possible. If multiple items are won, the items will automatically be combined for shipping at checkout.

 

Can you declare my package at a low value to avoid import duty charges?

VIP must declare all Auction Items at their full value, and the buyer will be responsible for all of the import duties and taxes charged by their local government.

 

When the Auction Item that I am interested in has a reserve price, how does that work?

When the Seller has set a reserve price for their Auction Items, the Auction Item will not sell unless the bidding meets or exceeds the reserve price. In this case, we recommend setting your max bid using our Proxy Bid function. This function will increase your bids automatically (up to your maximum bid price) if you are outbid for the Auction Item.  If the bidding exceeds your maximum bid price, you will be notified and have an opportunity to increase your maximum bid price.

 

 What else can you tell me about the Auction Item I’m interested in?

Each online Auction Listings contains a variety of image galleries as well as written descriptions of each Auction Item.

 

Do you sell via Consignment?

VIP is always interested in offering entertainment memorabilia – from a single piece to the inventory of an entire film production in their Consignment Events! Please submit any potential consignments via our Sell or Consign Form.

 

For complete details on VIP’s Auctions, please review the relevant Auction Buyer’s Guide and Terms & Conditions. All bidders are strongly encouraged to read both of these documents in full.

 

For additional information about VIP Fan Auctions, please do not hesitate to contact us.

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